Terms & Conditions

OF SERVICE

By choosing Isle Glow Aesthetics for your aesthetics needs, you acknowledge and agree to the terms and conditions outlined below.

Our wide range of treatments includes dermaplanning, micro-needling, microdermabrasion, fat dissolving, anti-wrinkle injections / Botox, dermal filler, hair thinning, and LED light therapy. Please note that Isle Glow Aesthetics and Amy Kidd cannot be held responsible for any complications that arise if you fail to follow the provided aftercare instructions.

We also cannot be held liable for any complications that may arise during or after the treatment.

Rest assured, our priority is your safety and satisfaction. By choosing our services, you understand that Isle Glow Aesthetics and Amy Kidd aim to provide exceptional aesthetics.

Thank you for choosing Isle Glow Aesthetics – Aesthetics for the Isle of Wight.

Information

All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation
Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
You may choose to remove yourself from our mailing list at any time, by unsubscribing.

New Patient – Telephone Consultation

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must be available at the of the call. A charge of £10 is made, payable in advance, this is non-refundable or redeemable against the cost of treatment.

Appointments

Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
When diaries are particularly busy, we may take a nominal deposit, of 25% of the total treatment cost for the aesthetician, which is non – refundable on attendance, to mitigate missed appointments.
Isle Glow Aesthetics operates a 3 working day cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment. If we hold a deposit on account this will be forfeited.
If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 3 working days’ notice of cancellation or change, the treatment will be forfeited.
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.

Children

We do not treat children or young adults under the age of 18 without prior arrangement.

Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment room.

Payment

*A 25% of the treatment cost is required upon booking and will not be refunded should you not attend your appointment.
You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken, in full at the time of treatment.
The clinic accepts cash, or bank transfer.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

consultation and assessment
provision of information and advice
safe treatment with evidence based products
follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

All packages are to be paid in full before treatment commences.

All packages and treatments are non-refundable and non-transferable

Packages

If a client fails to arrive for their appointment, or provides less than 3 working days’ notice of cancellation, the session will be deducted from course.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, vis Instagram, via email, via the clinic website.

Complaints

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.

Terms and Conditions

What are the terms and conditions for?

It is the responsibility of all users of this website, and clients to be fully versed in the following terms of service. Your use of this website and any dispute arising out of such use of the website or treatment is subject to the laws of England, Northern Ireland, Scotland and Wales.

General

These terms and conditions shall govern your use of this website as well as your relationship with Amy Kidd & Isle Glow Aesthetics.
By accessing and using our website, you accept these terms and conditions in full; hence, if you are in disagreement with any part of these terms and conditions you must not use our website or seek the use of our services in any way.
At any time, these terms and conditions may be changed or updated in any way and without notice. It is your responsibility as the consumer to ensure you remain up to date with our current terms of service and should therefore check this page regularly for updates.
To utilise our website, you must be 18 years of age or over and by using our website you express to us that you are at least 18 years of age.
This website is solely owned and managed by Isle Glow Aesthetics.
Isle Glow Aesthetics reserves the right to change or withdraw any of the services advertised and sold on this website including access to this website.
Isle Glow Aesthetics accepts no liability if for any reason access to or use of is denied or restricted for any period of time.
Although we endeavour to ensure the content of this website is as accurate as possible we accept no liability for any inaccuracies or errors to the fullest extent permitted by law. Wherever inaccuracies are identified we will strive to correct these in a timely fashion and should you identify any errors or inaccuracies you should contact and inform us.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Linked website(s) may be accessible through our website and these are in no way operated by or affiliated with Isle Glow Aesthetics unless expressly detailed. Isle Glow Aesthetics, therefore, accepts no responsibility for any damages or losses that may be incurred through these linked website(s). Your use of these linked sites will be governed by the terms and conditions contained within them which are under no control or responsibility of Isle Glow Aesthetics.
We do not signify that we endorse or have any affiliation with linked website(s).
We accept no responsibility for the content of the linked website(s).
This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our Isle Glow Aesthetics’ use of cookies in accordance with the terms of Isle Glow Aesthetics‘ privacy policy / cookies policy.
If isle Glow Aesthetics provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. Isle Glow Aesthetics may disable your user ID and password in Isle Glow Aesthetics’ sole discretion without notice or explanation.

Prohibitions

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
You must not misuse this website. You must not commit or encourage any criminal offense through this website; transmit any malicious or technologically damaging material including viruses, Trojans, worms, spyware, keystroke logger, rootkit, obscene or offensive content; hack into the website or any of its services; alter the content of this website; corrupt data; cause nuisance to other users or operators; infringe upon anybody’s proprietary rights; send any advertising or promotional material; disrupt or control another persons use of computer facilities through this site and acquire, store, use or distribute the personal details (including contact details) of any other user(s) of this site.
We implore you to disclose to us knowledge of any such intent or plans to misuse this website as detailed above.
It is a criminal offense to breach any of the prohibitions laid out above and Isle Glow Aesthetics will report any such breach to the relevant law enforcement authorities.
Isle Glow Aesthetics deny liability for any loss or damage incurred by a distributed denial-of-service attack, virus or other technologically harmful material that may affect your computer facilities, software, data or any other property due to the use of this website or to your downloading of any material accessed through it.
You must not link to any aspect of our website in a way that is detrimental to our reputation as deemed detrimental by us. You must not link to our website from any website that you do not own and you must not link in a way to suggest association, affiliation, endorsement or approval unless expressly granted by us. Acquisition Aesthetics reserves the right to withdraw permission to link to our website at any time and without notice.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Isle Glow Aesthetics’ expressed written consent.
You must not use this website to transmit or send unsolicited commercial communications or use this website for any purposes related to marketing without Isle Glow Aesthetics’ expressed written consent.

Intellectual Property

This website contains material which is owned by Isle Glow Aesthetics. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Other material on this website and delivered during any training courses, is the property of its respective licensors and is protected by international copyright laws.

Isle Glow Aesthetics and other licensors in ownership of material accessible on this website or during the training courses reserve all rights over this material.

Beyond personal use for training and educational purposes for which this information is intended, delegates have no right to request, reproduce, republish (including republication on another website), sell, rent, sub-license, manipulate or distribute any of the material made available in accordance with the copyright notice, which forms part of these terms and conditions.

Except where expressly stated otherwise, all persons, third party trade marks, brand names, content, services, establishments and venues featured on this website are in no way associated with Isle Glow Aesthetics.

Isle Glow Aesthetics will always have the reserved rights to provide (depending on third party and contributor agreement) any materials (video or lecture based) to any delegates. Delegates will not have automatic rights over requesting such information and nor will they be provided with it upon monetary exchange for any courses or access to online materials.

Isle Glow Aesthetics are committed to protecting your privacy and will ensure that your information will be collected and used in accordance with the Data Protection Act. We will not share your data with any third party except for administrative or training purposes relating to the services provided.

Isle Glow Aesthetics has partnered with a small number of hand selected industry leaders. Unless Acquisition Aesthetics are informed otherwise, delegates details are shared with selected partners.

You must not record or photograph any slides, presentations, demonstrations, lectures, model patients, treatments or any other content delivered during our training courses unless permission to do so is granted.

If photographs are taken of delegates during any course, this will be carried out by officers of Isle Glow Aesthetics and only if permission has been expressly granted by delegates in accordance with the Data Protection Act 1998. Permission is granted via acceptance of our Terms and Conditions upon purchase completion or the formation of an online portal.

External Links

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Isle Glow Aesthetics a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Isle Glow Aesthetics the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Isle Glow Aesthetics or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Isle Glow Aesthetics reserves the right to edit or remove any material submitted to this website, or stored on Isle Glow Aesthetics’ servers, or hosted or published upon this website.

Notwithstanding Isle Glow Aesthetics’ rights under these terms and conditions in relation to user content, Acquisition Aesthetics does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

Terms of Sale

All bookings made through Isle Glow Aesthetics are subject to availability and any holding deposits for products are non- refundable. All other holding deposits for treatments or personalised 1-2-1 sessions, irrespective of their value and transaction mode (e.g. website, personal communication, email or exhibition fairs) are non-refundable as stated. Isle Glow Aesthetics reserves the right to withdraw any offers or discounts and hold all deposits made for any late cancellations.

Any provisional booking made through this website is at the discretion of Isle Glow Aesthetics and does not guarantee confirmation of a treatment. Isle Glow Aesthetics reserves the right to override or cancel any provisional bookings made through this website. Isle Glow Aesthetics may also cancel confirmed appointments to a course of treatment due to unforeseen circumstances and in these instances, any payments will be returned in full.

When booking a treatment through this website you must use a valid debit / credit card and it is your responsibility to ensure you have sufficient funds in the account for payment to be processed.

Treatment fees may be adjusted at any time at the discretion of Isle Glow Aesthetics.

Any promotional discounts or deals are offered on a temporary and specific basis only. Promotional discounts or deals cannot be carried over to purchase other/additional services or be transferred over to another consumer.

Discounts are not applicable in conjunction with any other offer, deal or discount.

You must indemnify, defend and hold harmless Isle Glow Aesthetics and its directors, employees and affiliates from any third party claims, liability, damages and costs that may arise from your use of this website.

Isle Glow Aesthetics accepts no liability for any treatments booked through this website which falls to the individual practitioner administering treatment
All cosmetic model patient purchases through the website or any coordinator, trainer, email or telephone correspondence are non- refundable and non-transferable to another date at any time. It is the responsibility of the cosmetic model patient to ensure that they are available for their treatment date. This is due to a number of aspects including the time and cost of organisation and product purchase in addition to the need to replace the model patient at short notice for the delegates.

VAT will need to be charged on all invoices to non-EU delegates conferences/seminars that take place in the UK are liable for UK VAT as they are classified under VAT legislation as ‘services supplied where performed’ and therefore VAT of the country hosting the conference must be charged. Overseas delegates must pay the VAT charged on their invoice initially but can potentially reclaim this back from the UK VAT office.

Cosmetic Model Patients

Isle Glow Aesthetics is not obliged to provide treatments of any kind to cosmetic model patients.

Upon booking, cosmetic model patients accept that all treatments are provided at the discretion of Isle Glow Aesthetics only.

Model treatments occur in a communal room with other model treatments taking place by learning delegates, with no partition. Please only purchase treatments in the knowledge that you will not be guaranteed absolute privacy during your treatment/s.

Should a cosmetic model patient have any concern following treatment, Isle Glow Aesthetics will endeavour to provide a solution wherever feasible.

Isle Glow Aesthetics cannot guarantee that all cosmetic model patients will respond to treatment in the same way. Due to differences in anatomy and metabolism, different individuals may experience varying results from a treatment. Treatments are provided in accordance with the dose / volume and not to effect. If a cosmetic model patient desires expert review / top-up treatment, this will be offered at the cost price. Please note that in the event of any major complication from treatment, the faculty will endeavour to provide complementary emergency consultations / treatment as a priority.

If a corrective treatment is offered to a cosmetic model, this must be received within 10 weeks of the original treatment date on corrective dates offered by Acquisition Aesthetics. If the corrective/ top up treatment is not obtained within the 10 weeks (providing a date option/ options have been presented to the model), the cosmetic model will have to purchase a new treatment.

Models have 14 days after their treatment to make contact with us if they have any problems or concerns.

If a cosmetic model patient fails to attend a confirmed complimentary review appointment or cancels within 24 hours of the appointment time, they will be required to pay the standard consultation fee of £50.

Isle Glow Aesthetics are unable to supply any before or after photos to models from our database however, our co-ordinators will be more than happy to use your phone or device on the day of treatment to take a photo for you.

Please note that no cosmetic model is permitted to bring along children of any age to any training day under any circumstances. In the event that children are in attendance with a cosmetic model patient or delegate, Isle Glow Aesthetics will reserve the right to refuse treatment without offering any refund or complimentary transfer on to subsequent courses.

Cancellation Policy

Cancellations and re-bookings are equivocal

It is the responsibility of patient to ensure they are able to attend the appointment at the designated time.

Any patient who wish to cancel or re-book an appointment must contact Isle Glow Aesthetics immediately.

Cancellations:

No refund will be given for any model treatments if less than 72 hours notice. No refunds will be offered for any treatments once booked.

Liability Disclaimer

Isle Glow Aesthetics provides no guarantee to the accuracy of information and material displayed on this website.

This website is provided “as is” without any representations or warranties, express or implied. Isle Glow Aesthetics makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Isle Glow Aesthetics does not warrant that: this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading.

Isle Glow Aesthetics and any affiliated companies hereby expressly exclude all terms, which might otherwise be implied by statute, common law or the law of equity.

Isle Glow Aesthetics and affiliated companies shall not be liable for any damages whether foreseeable or arising in contract, tort, equity, restitution, by statute, under common law or otherwise. These damages include but are not limited to direct, indirect, special, consequential, punitive or incidental damages to involve loss of use, loss of profits, loss of data or other intangible losses, damage to reputation and financial costs of the procurement of substitute goods or services which may have arisen through the use of our services or website including performance failures in relation to our website and other services. These limitations of liability apply even if Isle Glow Aesthetics has been expressly advised of the potential loss.

You accept that, as a limited liability entity, Isle Glow Aesthetics has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Isle Glow Aesthetics’ officers or employees in respect of any losses you suffer in connection with the website.

[Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Isle Glow Aesthetics’ officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Isle Glow Aesthetics.

Isle Glow Aesthetics is not liable for any external changes in Aesthetic Medicine including those involving the awarding body/ies and/ or regulators.

The specification and learner journey in Aesthetic Medicine may be altered and updated at any point in accordance with updates from the award body/ies. Isle Glow Aesthetics will endeavour to update all learning materials in accordance with these changes and ensure delegates are kept informed of the expectations of their performance. Isle Glow Aesthetics does not accept any liability for changes that occur to the specification or learner journey / requirements through external factors including those relating to the awarding body/ies are/ or regulators. Isle Glow Aesthetics will endeavour to provide additional support to all delegates in the face of changes to the programme that may impact upon their learning.

Indemnity

You hereby indemnify Isle Glow Aesthetics and undertake to keep Isle Glow Aesthetics indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Isle Glow Aesthetics to a third party in settlement of a claim or dispute on the advice of Iasle Glow Aesthetics’ legal advisers) incurred or suffered by Isle Glow Aesthetics arising out of any breach by you of any provision of these terms and conditions [or arising out of any claim that you have breached any provision of these terms and conditions].

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions [together with our Privacy Policy,] constitute the entire agreement between you and Acquisition Aesthetics in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Breach of these Terms and Conditions

Without prejudice to Isle Glow Aesthetics’ other rights under these terms and conditions, if you breach these terms and conditions in any way, Isle Glow Aesthetics may take such action as Isle Glow Aesthetics deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Waiver

If you breach any of these terms of services and we do not take action we reserve our rights to take action in any other situation in which you breach these terms of service.

Isle Glow Aesthetics’ Details

The full name of Isle Glow Aesthetics is Isle Glow Aesthetics.

Isle Glow Aesthetics’ [registered] address is 2 Nodes Road, Northwood, Cowes, Isle Of Wight, PO31 8AB
You can contact Isle Glow Aesthetics by email on IsleGlow.Aesthetics@gmail.com

Damages and/or losses

Isle Glow Aesthetics takes no responsibility or liability for any damages or losses, personal or professional. This applies to all persons and treatment.